FAQ
Contact
What are your business hours?
We're open Monday through Friday. We do not have a 24 hour support team. For office hours please go to the Contact us section.
Where are you located?
We are located in Madrid, Spain, E.U. Please go to our Contact us section to find our full address. Our business is formed by professionals from the U.S, Canada, South America and Europe. We consider ourselves a truly global company with customers from over 80 countries.
What language does your support team speak?
At the moment we have customer service representatives that speak English and Spanish. Although all of our products are translated into seven languages, we can only reply to messages sent to us in English or Spanish.
How long will I have to wait for a reply from your support team?
If you contact us during our office hours, Monday through Friday, you will receive an answer the same day. If our office is closed you will receive our reply the following business day.
Is there an office I can contact in my country to order directly from or where I can get more information?
Cimaware Software is an internet business located in Madrid, Spain. You may order any product directly from our site regardless of where you are in the world. If you prefer, we do have resellers in many countries and you may contact us to ask for a reseller in your specific country. You may also contact your local software provider and they can purchase any of our utilities online for you.
I'd like to resell your products.
Please complete the reseller application form on our website and we will send you all the information you need. Becoming a Cimaware Software reseller is easy and we offer great reseller discounts.
