FAQ

For payment options go to ordering. We accept major credit cards and bank transfers.

Using a credit card or Paypal is the fastest payment method; download instructions are emailed immediately. You may also choose to make payment by bank transfer. Go to the Order page for more instructions. If you need to send a purchase order, please contact our sales team.

Only European Union members will pay an added VAT (Value Added Tax) charge UNLESS they provide their business VAT number, in which case they will not be charged. Orders from Spain will always include an added VAT charge.

Technical support is free of charge for the first year after purchase (Professional Edition). When this time period expires, you will have the option of extending your license for a fraction of the total price of the product.

Program updates are free of charge for the first year after purchase (Professional edition). When this time period expires, you will have the option of extending your license for a fraction of the total price of the product.

In addition to the registration email containing the download instructions, you will receive a second email that contains your order confirmation and your invoice as an attachment.

VAT (Value Added Tax) number is a European tax identification number that only European Union companies have. Other countries, including the US and Canada, do not have a VAT number nor do they need one.

As we are a Spanish company we do not have a TIN number and this also means we don't have a W9 form. We can, however, send you a completed W8-BEN form. Please contact our customer service.